PRIVACY

Why do we have a Privacy Policy?
This page will describe the management of our website as regards processing the personal data of users that visit us.
This information is provided under both Section 13 of Legislative Decree no. 196/2003 and article 13 of the 2016/679 EU Regulation to any entity having to do with the web-based services that are made available by:
Italian Hospitality Collection Spa
Via Messina 38, Torre C, 20154 Milano – Italy
Capitale sociale € 607.500 i.v. - P.IVA e C.F. 03212990927
email privacy@ihchotels.it
http://www.ihchotels.it/
http://www.bagnidipisa.com/
http://www.chialagunaresort.com/
http://www.fonteverdespa.com/
http://www.grottagiustispa.com/
http://www.lemassifcourmayeur.com/

which correspond to the home pages of our official websites.

 

The information provided only applies to our websites and does not concern any websites that may be visited by a user via external links.
The information provided is also based on the guidelines contained in Recommendation no. 2/2001, which was adopted on 17 May 2001 by the European data protection authorities within the Working Party set up under Article 29 of European Directive 95/46/EC in order to lay down minimum requirements for the collection of personal data online - especially with regard to arrangements, timing and contents of the information to be provided by data controllers to users visiting web pages for whatever purpose.
The above Recommendation as well as a summary of its purposes can be found in another section of this site.
The data controller is:
Italian Hospitality Collection Spa
via Messina 38, Torre C, 20154 Milan, Italy
Capitale sociale € 607.500 i.v. - P.Iva e C.F. 03212990927
email: privacy@ihchotels.it
DPO (Data Protection Officer).
Il titolare ha individuato e nominato il Data Protection Officer, come previsto dall’ Art 37 del regolamento europeo dalla protezione dei dati personali UE 2016/679, ed in particolar modo come previsto dal paragrafo 6, la società S.Schmidt Consulting Srls, con sede in via D. Creti 69/2f Bologna contattabile via mail all’indirizzo dpo@schmidtconsulting.it.

PLACE WHERE DATA IS PROCESSED.
The processing operations related to the web-based services that are made available via this website are carried out at the aforementioned office of the Garante exclusively by technical staff in charge of said processing, or else by persons tasked with such maintenance activities as may be necessary from time to time.

No data resulting from web-based services is either communicated or disseminated.
CATEGORIES OF PROCESSED DATA - Navigation Data
The information systems and software procedures relied upon to operate this website acquire personal data as part of their standard functioning; the transmission of such data is an inherent feature of internet communication protocols.
Such information is not collected in order to relate it to identified data subjects, however it might allow user identification per se after being processed and matched with data held by third parties.
This data category includes IP addresses and/or the domain names of the computers used by any user connecting with this website, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of such requests, the method used for submitting a given request to the server, returned file size, a numerical code relating to server response status (successfully performed, error, etc), and other parameters related to the user's operating system and computer environment.

This data is only used to extract anonymous statistical information on website use as well as to check its functioning; it is erased immediately after being processed. The data might be used to establish liability in the event that computer crimes are committed against the website; except for this circumstance, any data on web contacts is currently retained for no longer than seven days.

DATA PROVIDED VOLUNTARILY BY USERS.
Sending email messages to the addresses mentioned on this website, which is done on the basis of a freely chosen, explicit, and voluntary option, entails acquisition of the sender's address, which is necessary in order to reply to any request, as well as of such additional personal data as is contained in the message(s).
Specific summary information notices will be shown and/or displayed on the pages that are used for providing services on demand.
OPTIONALITY OF DATA SUPPLY.
In addition to the one specified for navigation data, the user is free to provide personal data contained in the request forms present on the sites or indicated in contacts with the structures to request the sending of the newsletter, informative material or other communications.
Failure to provide such data may make it impossible to obtain what has been requested.
METHOD OF TREATMENT.
Personal data will be processed with automated tools for the time strictly necessary to achieve the purpose for which it was collected.
Specific security measures are observed to prevent data loss, illicit or inappropriate use and unauthorized access.
DATA CONSERVATION PERIOD.
Personal data will be processed with automated tools for the time strictly necessary to achieve the purpose for which it was collected.
RIGHTS OF INTERESTED PARTIES.
Rights of interested parties pursuant to Article 15 EU 2016/679
You have the right to be aware of whether or not processing of personal data referring to you is underway, and, if so, information regarding:
  • the purposes of the processing
  • the categories of data in question
  • the recipients or categories of recipients to whom the personal data has been or will be communicated, in particular if recipients are of third countries or international organizations;
  • when possible, the retention period of the personal data provided or, if not possible, the criteria used to determine this period;
  • the existence of your right to request the data controller to rectify or delete personal data or limit the processing of personal data concerning you or to oppose its processing;
  • the right to lodge a complaint with a supervisory authority;
  • if the data is not collected from you, all the information available on its origin;
the existence of an automated decision-making process, including the profiling referred to in Article 22 (1) and (4) and, at least in such cases, significant information on the logic used, as well as the importance and expected consequences of such processing for the person concerned.
Requests should be addressed to:
Italian Hospitality Collection Spa
Via Messina 38, Torre C, 20154 Milano – Italy
Capitale sociale € 607.500 i.v. - P.IVA e C.F. 03212990927
E-mail privacy@ihchotels.it 

PRIVACY POLICY STATEMENT

Pursuant to the "Code for the Protection of Personal Data", EU 2016/679 Regulation.

Under the law on protection of personal data,
Italian Hospitality Collection Spa
Via Messina 38, Torre C, 20154 Milano – Italy
Capitale sociale € 607.500 i.v. - P.IVA e C.F. 03212990927
E-mail privacy@ihchotels.it
as Controller of the processing of your personal data, is required to provide you with information about the use of your personal data.
DPO (Data Protection Officer).
The Controller has engaged the Data Protection Officer: company S.Schmidt Consulting Srls, with registered office in via D. Creti 69 / 2f Bologna, who can be contacted via email at dpo@schmidtconsulting.it.
Source of personal data.
The provision of data is optional. The refusal to provide data implies the impossibility of being contacted for the purposes indicated below. The conferment for marketing purposes is optional but the refusal to provide data makes it impossible to receive the information necessary for marketing purposes.
Providing us with your personal data is optional but if you don’t give us your details and your consent to use them, we will not be able to contact you or to send you any promotional offers.
Objectives of processing of personal data.
Personal data is processed for the following purposes:
a) The personal data provided by users may be used for us to contact you following a request made in the contact form;
b) fulfilment of obligations pursuant to the law, regulations or Community legislation;
c) functional marketing activities, for example in an explanatory but not exhaustive way: to send you newsletters; to send training and informative material; to send marketing material by email, newsletter, in the post, by text message, mms, via new communication platforms such as, for example, in an explanatory but not exhaustive way: WhatsApp, Twitter, Facebook, Viber, Telegram and Skype. Qualitative and quantitative surveys on customer satisfaction and on the perception of services offered, carried out periodically in order to improve the quality of service and customer relations;
d) functional chat activities or virtual assistant, to assist the client in navigating the site and perform operations on it, for example in an explanatory but not exhaustive way: the reservation. The data processed will be used both for the purpose of managing customer requests and for marketing purposes.
With regard to purposes in points a) and b), we inform you that the processing and communication of personal data by IHC Italian Hospitality Spa Collection does not require your consent as processing is necessary for the execution of obligations under the contract and/or to perform services requested by you prior to the conclusion of the contract and for compliance with legal obligations.
With regard to the purposes in point c), you have the right to refuse IHC Italian Hospitality Collection Spa, at any time, your consent to processing, without adverse consequences in the contractual relationship and/or in the performance of services you requested prior to the conclusion of the contract.
With regard to the purposes in point d), you have the right to refuse IHC Italian Hospitality Collection Spa, at any time, your consent to processing, without adverse consequences in the contractual relationship and/or in the performance of services you requested prior to the conclusion of the contract. Do not give consent to the point d), however, for technical reasons, will not allow the use of the chat or virtual assistant.
 
Methods for data processing
The collected data will be processed using computer tools.
Appropriate security measures are observed to prevent data loss, illicit or inappropriate use and unauthorized access.
 
Who deals with your data
The processing of personal data takes place at the aforementioned office and is carried out by appointed personnel.
 
Retention period of your data
Data relating to marketing activities will be kept until the request for cancellation by the interested party.
Personal data processed for contractual or economic purposes such as invoicing will be processed for the mandatory time required by the laws of jurisdiction.
Complaints
You right to lodge a complaint with the supervisory authority is reserved.
 
Rights of interested parties pursuant to Article 15 EU 2016/679
You have the right to be aware of whether or not the processing of personal data referring to you is underway, and, if so, to have information regarding:
  • the purposes for processing the data
  • the categories of data in question
  • the recipients or categories of recipients to whom the personal data has been or will be communicated, in particular if the recipients are of third countries or international organizations
  • when possible, the retention period of the personal data provided or, if not possible, the criteria used to determine this period
  • the existence of your right to request the data controller to rectify or delete your personal data or limit the processing of personal data concerning you or to oppose its processing
  • the right to lodge a complaint with a supervisory authority
  • if the data is not provided by you, all the information available on its origin
  • the existence of an automated decision-making process, including the profiling referred to in Article 22 (1) and (4) and, at least in such cases, significant information on the logic used, as well as the importance and expected consequences of such processing for the person concerned.
Requests should be sent via email to the address: privacy@ihchotels.it